ID Card

The Southwestern Gold Card replaces the identification card previously provided by the Registrar’s Office, and is your required ID card. Since it is your personal Southwestern Seminary identification card, it should be readily available at all times to present to Seminary officials who may request verification.

Activity Card

The Southwestern Gold Card will provide the cardholder access to certain activities on campus, i.e., Recreational and Aerobics Center, Roberts Library, Computer Learning Center, etc., if the cardholder is eligible for those privileges. Access to the RAC may require a membership fee for some cardholders, such as faculty, staff, dependents and guests.

Debit Card

The Southwestern Gold Card may be used to purchase products or services at locations accepting the card as payment, provided funds have been deposited and are available in the Southwestern Gold Card Account. Your Southwestern Gold Card is not a credit card. You must deposit funds into your account before you can use the card to purchase items at locations on campus which take the Southwestern Gold Card. Deposits may be made at the Southwestern Gold Card Office, business office, Recreation Aerobics Center, library and the web at http://goldcard.swbts.edu .

Lost or Stolen Cards

Lost, stolen or damaged cards should be reported immediately upon discovery of loss or damage. Notification should be made to the Southwestern Gold Card Office (817-923-1921 ext.2105) during normal business hours, at night or on weekends to Campus Security (817-923-1921 ext. 2290) or via the Gold Card website. If possible, notification should be made in person so that a temporary card (good for two working days), allowing use of the cardholder’s privileges, may be issued.

Cardholder’s Liability for Unauthorized Use

The account holder (cardholder named on the card) assumes all responsibility for use and/or purchases made by unauthorized persons using a lost or stolen card until the loss has been reported to the appropriate office. The missing card will be deactivated immediately upon notification of its loss. Deactivation can also be done on-line at http://goldcard.swbts.edu .

Replacement of Lost, Stolen or Damaged Cards

A fee of $10 will be charged to replace lost, stolen or damaged cards. Replacement cards may be obtained in the Southwestern Gold Card Office, Naylor Student Center Front Desk, during normal business hours.

Account Statements

Account statements can be obtained on-line at http://goldcard.swbts.edu

Account Life Expectancy

Your Southwestern Gold Card will remain active and all assigned privileges continue as long as you are enrolled in classes at SWBTS or are employed by the Seminary or College. The debit privilege will remain active unless there is no account activity for one year (365 days), at which time the card will be deactivated and any funds remaining in the account will be forfeited to the Seminary.

Refund Policies

Account Balances

Refund of an account balance will be made only upon written request. Refunds may be requested upon withdrawal or graduation from the Seminary or College or upon termination of employment. No refund of a balance of less than $10 will be made, and no partial refunds or cash advances from a Southwestern Gold Card account will be allowed. Refunds will be mailed to the permanent address on file with .the Seminary. Please allow thirty (30) days for processing of refunds.

Purchase Refunds

Goods purchased and debited to the Southwestern Gold Card Account may be returned pursuant to the return policies of the location where the purchase was made. The cardholder’s account will be credited with the refund amount. No cash refunds or withdrawals may be made to the cardholder.

Error Resolution

If you feel there has been an error on your account, notify the Southwestern Gold Card Office at the address or phone number shown below, within sixty (60) days from the date of the transaction in question. In order to resolve a problem, we will need the following information:

1. Name and ID number (social security number if seven digit card number is not known).
2. Description of the error or transaction in question, and a clear explanation of why you believe there is an error.
3. Dollar amount of the transaction in question.
4. Phone number where you can be contacted during normal business hours.
5. A mailing address at which we may contact you, or respond to your request for error resolution.

In addition to a verbal notification, you may be requested to provide a written explanation of your problem within ten (10) business days. The Southwestern Gold Card Office will investigate your request and contact you within ten (10) days of your notice. Confirmed errors will be promptly corrected.

NOTICE

Unauthorized access of a Southwestern Gold Card account, or unauthorized use or possession of a Southwestern gold Card, is a criminal offense and will be prosecuted to the full extent of the law and/or through the seminary disciplinary process, if applicable.